At Singapore Corporate Gifts International Pte Ltd, every order is produced or sourced specifically for your requirements, and our team confirms all order details — items, quantities, artwork and delivery date — with you personally before production begins. Because customised products are made to order, please review your order confirmation and artwork mockup carefully at that stage.
Customised & Printed Items
Customised items (products printed, engraved or embroidered with your logo or design) cannot be returned or refunded once production has started, unless the goods are defective or the items delivered differ from your confirmed order. If your order arrives defective, incorrect or damaged, contact us within 7 working days of delivery with photographs of the items, and we will arrange a replacement or exchange with the manufacturer/distributor, or a refund of the affected items where an exchange is not possible.
Cancellations
Orders may be cancelled free of charge before production or customisation begins. Once production has commenced, cancellation may not be possible, or may be subject to charges covering materials and work already completed — our customer service representatives will advise you on a case-by-case basis.
Refund Process
Approved refunds are returned via the original payment method (bank transfer, PayNow or credit card) within 14 working days of our confirmation. For questions about this policy or to start a return, email lee@singaporecorporategifts.com or call +65 85333066.